Shipping & delivery time
For delivery within the EU 5 € delivery costs will be charged. Depending on order value or place of destination delivery charges may vary.
International shipping costs are 15 €. Customers are responsible for paying any additional costs including but not limited to customs, duties, and taxes.
No shipping costs are charged for orders over 300 € order value.
Supplier country | Method of shipment | Forwarding costs | Ready for shipment |
---|---|---|---|
Germany* | DHL Standard, UPS Standard |
5,00 € | 1-2 working days |
Other European countries | UPS Standard | 5,00 € | 1-2 working days |
Switzerland & Norway | DHL Standard | 15,00 € | 1-2 working days |
Overseas | DHL Express | 15,00 € | 1-2 working days |
*Regarding our order process in Germany you can choose between shipment with DHL or UPS Standard.
Shipping to the UK
Due to the Brexit we are unfortunately not able to ship to the UK anymore. We are currently working on a solution to be able to ship orders to the UK again as soon as possible.
Returns & Exchanges
Take the time to decide! Products ordered from the Closed Online Shop can be returned within 30 days, and what's more, return shipment is Free within the EU.
Return costs for orders outside the EU are carried by the buyer.
To return the products, please use the same shipping firm that delivered the products to you. Please use the return sticker enclosed in your package. If you did not receive a return sticker with your order, please contact our Customer Care team. Attach it to an easily visible position on the return package and simply hand in the package to a post office. If you received your package by UPS, you may also commission UPS to retrieve your return shipment.
Please complete the return form enclosed with each consignment; this helps us process your return shipment as quickly as possible.
Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.
Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.
Please take note that you may only use the products for the purposes of testing – in a manner commonly permitted in a store to check that they fit – and that the products must be returned with the original label attached and with the return slip enclosed in the package. We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use.
The Closed Online Shop only accepts the return of products that were also purchased in the Closed Online Shop. Please return products that you have purchased in a Closed store to the store in which they were purchased.
Should you require a different size, we offer free exchanges within the EU. Please note, that we do not accept any exchanges for orders outside of the EU.
We are always happy to assist you. Please contact our Customer Care if you have any questions.
Payments
All payments and credits shall be handled in the currency in which the purchase is fulfilled. We accept the following payment methods:
- Credit card (VISA/MasterCard)
- PayPal
- Advance payment
- Online bank transfer (Sofortüberweisung and iDeal)
Size Chart
Women
-
Body Measurements
Int XXS XS S M L XL Chest
(cm)74
to
7778
to
8182
to
8586
to
8990
to
9394
to
97Waist
(cm)59
to
6263
to
6667
to
7071
to
7475
to
7879
to
82Hip
(cm)83
to
8687
to
9091
to
9495
to
9899
to
102103
to
107 -
Tops
Int XXS XS S M L XL Ger 32 34 36 38 40 42 US 0-2 4 6 8 10 12 Uk 6 8 10 12 14 16 Ita 38 40 42 44 46 48 Fra 34 36 38 40 42 44 Jap 5 7 9 11 13 15 Chest 74-77 78-81 82-85 86-89 90-93 94-97 Waist 59-62 63-66 67-70 71-74 75-78 79-82 Hip 83-86 87-90 91-94 95-98 99-102 103-106 Body measurements in centimetres
-
Bottoms
Inch Ger Ita Fra Int/US Waist Hip 23 30 36 32 XXS 59-60 83-84 24 32 38 34 XXS 61-62 85-86 25 32/34 38/40 34/36 XS 63-64 87-88 26 34 40 36 XS 65-66 89-90 27 36 42 38 S 67-68 91-92 28 36/38 42/44 38/40 S 69-70 93-94 29 38 44 40 M 71-72 95-96 30 40 46 42 M 73-74 97-98 31 40/42 46/48 42/44 L 75-76 99-100 32 42 48 44 L 77-78 101-102 33 44 50 46 XL 79-80 103-104 34 44/46 50/52 46/48 XL 81-82 105-106 36 46 52 48 XXL 83-84 107-108 Body measurements in centimetres
Men
-
Body Measurements
Int XS S M L XL XXL Chest
(cm)86
to
8990
to
9394
to
9798
to
101102
to
105106
to
109Waist
(cm)73
to
7677
to
8081
to
8485
to
8889
to
9293
to
96Hip
(cm)87
to
9091
to
9495
to
9899
to
102103
to
106107
to
109 -
Tops
Int XS S M L XL XXL Ger 44 46 48 50 52 54 US 34 36 38 40 42 44 Uk 34 36 38 40 42 44 Ita 44 46 48 50 52 54 Fra 38 40 42 44 46 48 Jap 1 2 3 4 5 6 Chest 86-89 90-93 94-97 98-101 102-105 106-109 Waist 73-76 77-80 81-84 85-88 89-92 93-96 Hip 87-90 91-94 95-98 99-102 103-106 107-110 Body measurements in centimetres
-
Bottoms
Inch Ger Ita Fra Int Waist Hip 27 XS 73-74 87-88 28 44 44 40 XS 75-76 89-90 29 44/46 44/46 40/42 S 77-78 91-92 30 46 46 42 S 79-80 93-94 31 46/48 46/48 42/44 M 81-82 95-96 32 48 48 44 M 83-84 97-98 33 48/50 48/50 44/46 L 85-86 99-100 34 50 50 44/46 L 87-88 101-102 36 52 52 48 XL 89-90 103-104 38 54 54 50 XL 91-92 105-106 Body measurements in centimetres
-
Inseam
Cm 72 77 82 87 92 Inch 28 30 32 34 36 (Approximate values)
We are always happy to assist you. Please contact our Customer Care if you have any questions.
Customer Care
If you have any questions or encounter difficulties, please make contact with our Customer Care.
Phone: 00800 999 888 11
(Free Hotline, Mon – Fri 9 am till 6 pm)